Welcome to the Berryville Water and Sewer System. We look forward to serving you! The policies of the Water Department are set by City Ordinance. Being familiar with these will ensure the best service experience possible. Thank you in advance for your cooperation.
Billing: The Berryville Water Department bills one month behind. For example, the bill you pay in June is actually for usage in May. We do not estimate meters nor provide levelized billing. All bills are mailed on the last business day of the month. If you do not receive a bill by the 3rd day of a new month, please contact our office at 423-2245 to obtain your balance due. Your bill is still due even if it gets misplaced once it leaves our office.
Due Date: All bills are due on the 15th day of each month regardless of whether or not it falls on a weekend or holiday. A night deposit is available for after-hour and weekend payments. All payments paid after the 15th will be charged a 20% late penalty. Cash, check, money order and bank draft are all accepted methods of payment. We do not accept debit or credit card payments at this time.
Delinquent Accounts: All payments made after the 15th of the month are considered past due. Please note: PAST DUE NOTICES ARE NOT SENT. Each month, past due information including the date water will be disconnected for unpaid bills, will be printed on the back of your bill. Please read the back of your bill each month to be familiar with the final date accounts can be paid without interruption of service.
Disconnections: Past due accounts must be paid IN FULL by 5:00 p.m. on the 25th day of each month in order to continue service. Extensions or exceptions are against office policy. Accounts that are not paid by this time will be disconnected at 8:00 a.m. on the next business day. It is NOT procedure for anyone to notify you that your water is being turned off. A $25.00 reconnect fee will be charged to each account that has been disconnected and must be paid, along with the balance of the bill, before service can be resumed.
Returned Checks: A returned check or bank draft payment is subject to a $20.00 service charge. Payment for a returned check or bank draft is due within three days of being notified. After three days, service will be disconnected and a $25.00 reconnect fee will aslo be due. Delinquent accounts that are scheduled for disconnection are are paid with insufficient funds, will be disconnected immediately upon our notification by the bank that funds were not available.
Sanitation Service: Curbside trash and recycling service is provided by Carroll County Solid Waste, the City contracted waste haulers. Your cost for trash service is included in the charges on your water bill. Recycling service is free. The City is simply the billing agent for Carroll County Solid Waste. Any trash and recycling issues need to be discussed with them. Please call 423-7156. For more information on this service, click here .